5 star service : (Record no. 662)
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000 -LEADER | |
---|---|
fixed length control field | 00887cam a22002535i 4500 |
001 - CONTROL NUMBER | |
control field | 18687076 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | EG-CaNGU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20240123102911.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 190701s2015 enka f 000 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781292100203 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | DLC |
Description conventions | rda |
Modifying agency | DLC |
-- | EG-CaNGU |
-- | EG-CaNGU |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | HES |
Edition number | 23 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Heppell, Michael, |
Relator term | author. |
9 (RLIN) | 2766 |
245 10 - TITLE STATEMENT | |
Title | 5 star service : |
Remainder of title | how to deliver exceptional customer service / |
246 3# - VARYING FORM OF TITLE | |
Title proper/short title | Five star service |
250 ## - EDITION STATEMENT | |
Edition statement | Third edition. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
Place of production, publication, distribution, manufacture | Harlow, United Kingdom ; |
-- | New York : |
Name of producer, publisher, distributor, manufacturer | Pearson Education Limited, |
Date of production, publication, distribution, manufacture, or copyright notice | 2015. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xvii, 263 pages : |
Other physical details | illustrations ; |
Dimensions | 22 cm |
336 ## - CONTENT TYPE | |
Content type term | text |
Content type code | txt |
Source | rdacontent |
337 ## - MEDIA TYPE | |
Media type term | unmediated |
Media type code | n |
Source | rdamedia |
338 ## - CARRIER TYPE | |
Carrier type term | volume |
Carrier type code | nc |
Source | rdacarrier |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services |
General subdivision | management. |
Source of heading or term | NGU-sh |
9 (RLIN) | 2767 |
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Consumer satisfaction. |
Source of heading or term | NGU-sh |
9 (RLIN) | 2768 |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Not For Loan | Business and Finance | Library B | Library B | 07/01/2019 | 417.66 | 658.812 HES | 1000925 | 04/21/2024 | 04/15/2024 | 07/01/2019 | Book Non-borrowing |