5 star service : (Record no. 662)

MARC details
000 -LEADER
fixed length control field 00887cam a22002535i 4500
001 - CONTROL NUMBER
control field 18687076
003 - CONTROL NUMBER IDENTIFIER
control field EG-CaNGU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240123102911.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190701s2015 enka f 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781292100203
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
Modifying agency DLC
-- EG-CaNGU
-- EG-CaNGU
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number HES
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Heppell, Michael,
Relator term author.
9 (RLIN) 2766
245 10 - TITLE STATEMENT
Title 5 star service :
Remainder of title how to deliver exceptional customer service /
246 3# - VARYING FORM OF TITLE
Title proper/short title Five star service
250 ## - EDITION STATEMENT
Edition statement Third edition.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Harlow, United Kingdom ;
-- New York :
Name of producer, publisher, distributor, manufacturer Pearson Education Limited,
Date of production, publication, distribution, manufacture, or copyright notice 2015.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 263 pages :
Other physical details illustrations ;
Dimensions 22 cm
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision management.
Source of heading or term NGU-sh
9 (RLIN) 2767
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
Source of heading or term NGU-sh
9 (RLIN) 2768
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
    Dewey Decimal Classification   Not For Loan Business and Finance Library B Library B 07/01/2019 417.66 658.812 HES 1000925 04/21/2024 04/15/2024 07/01/2019 Book Non-borrowing