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5 star service : how to deliver exceptional customer service /

Heppell, Michael,

5 star service : how to deliver exceptional customer service / Five star service - Third edition. - xvii, 263 pages : illustrations ; 22 cm

ISBN: 9781292100203

Subjects--Topical Terms:
Customer services--management.
Consumer satisfaction.

Dewey Class. No.: 658.812 / HES

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