TY  - BOOK
AU  - Heppell,Michael
TI  - 5 star service: how to deliver exceptional customer service 
SN  - 9781292100203
U1  - 658.812 23
PY  - 2015///
CY  - Harlow, United Kingdom, New York
PB  - Pearson Education Limited
KW  - Customer services
KW  - management
KW  - NGU-sh
KW  - Consumer satisfaction
ER  -