Includes bibliographical references and index.

Chapter 1: What is interaction design? -- Introduction -- Good and poor design -- Switching to digital -- What to design -- What is interaction design? -- People-centered design -- Understanding people -- Accessibility and inclusiveness -- Usability and user experience goals -- Further reading -- Chapter 2: The process of interaction design -- Introduction -- What is involved in interaction design? -- Some practical issues -- Further reading -- Note -- Chapter 3: Conceptualizing interaction -- Introduction -- Conceptualizing interaction -- Conceptual models -- Interface metaphors -- Interaction types -- Paradigms, visions, challenges, theories, models, and frameworks -- Further reading -- Chapter 4: Cognitive aspects -- Introduction -- What is cognition? -- Cognitive frameworks -- Further reading -- Chapter 5: Social interaction -- Introduction -- Being social -- Face-to-face conversations -- Remote collaboration and communication -- Co-presence -- Social games -- Further reading -- Chapter 6: Emotional interaction -- Introduction -- Emotions and behavior -- Expressive interfaces: aesthetic or annoying? -- Affective computing and emotional AI -- Persuasive technologies and behavioral change -- Anthropomorphism -- Further reading -- Chapter 7: Interfaces -- Introduction -- Interface types -- Natural user interfaces and beyond -- Which interface? -- Further reading -- Chapter 8: Data gathering -- Introduction -- Six key issues -- Capturing data -- Interviews -- Questionnaires -- Observation -- Putting the techniques to work -- Further reading -- Chapter 9: Data analysis, interpretation, and presentation -- Introduction -- Quantitative and qualitative -- Basic quantitative analysis -- Basic qualitative analysis -- Analytical frameworks -- Tools to support data analysis -- Interpreting and presenting the findings -- Further reading -- Chapter 10: Data at scale and ethical concerns -- Introduction -- Approaches for collecting and analyzing data -- Visualizing and exploring data -- Ethical design concerns -- Further reading -- Chapter 11: Discovering requirements -- Introduction -- What, how, and why? -- What are requirements? -- Data gathering for requirements -- Bringing requirements to life: personas and scenarios -- Capturing interaction with use cases -- Further reading -- Chapter 12: Design, prototyping, and construction -- Introduction -- Prototyping -- Conceptual design -- Concrete design -- Generating prototypes -- Construction -- Further reading -- Chapter 13: Interaction design in practice -- Introduction -- AgileUX -- Design patterns -- Open source resources -- Tools for interaction design -- Further reading -- Chapter 14: Introducing evaluation -- Introduction -- The why, what, where, and when of evaluation -- Types of evaluation -- Evaluation case studies -- What did we learn from the case studies? -- Other issues to consider when doing evaluation -- Further reading -- Chapter 15: Evaluation studies: from controlled to natural settings -- Introduction -- Usability testing -- Conducting experiments -- In-the-wild studies -- Further reading -- Chapter 16: Evaluation: inspections, analytics, and models -- Introduction -- Inspections: heuristic evaluation and walk-throughs -- Analytics and A/B testing -- Predictive models -- Further reading -- Epilogue -- Current challenges -- Looking to the future -- References -- Index.