Includes bibliographical references and indexes.

PART I. AN INTRODUCTION TO MANAGEMENT. 1. Managing and the Manager's Job. 2. Traditional and Contemporary Issues and Challenges. PART II. THE ENVIRONMENTAL CONTEXT OF MANAGEMENT. 3. The Environment and Culture of Organizations. 4. The Ethical and Social Environment. 5. The Global Environment. 6. The Multicultural Environment. PART III. PLANNING AND DECISION MAKING. 7. Basic Elements of Planning and Decision Making. 8. Managing Strategy and Strategic Planning. 9. Managing Decision Making and Problem Solving. 10. Managing New Venture Formation and Entrepreneurship. PART IV. THE LEADING PROCESS. 11. Basic Elements of Individual Behavior in Organizations. 12. Managing Employee Motivation and Performance. 13. Managing Leadership and Influence Processes. 14. Managing Interpersonal Relations and Communication. 15. Managing Work Groups and Teams. PART V. THE ORGANIZING PROCESS. 16. Basic Elements of Organizing. 17. Managing Organization Design. 18. Managing Organization Change and Innovation. 19. Managing Human Resources in Organizations. PART VI. THE CONTROLLING PROCESS. 20. Basic Elements of Control. 21. Managing Operations, Quality, and Productivity. 22. Managing Information and Information Technology.