Includes bibliographical references and index.

Communicating in the Technical Workplace -- Readers and Contexts of Use -- Working in Teams -- Ethics in the Technical Workplace -- Letters, Memos, and E-Mail -- Technical Descriptions and Specifications -- Instructions and Documentation -- Proposals -- Analytical Reports -- Activity Reports -- Starting Your Career -- Strategic Planning, Being Creative -- Persuading Others -- Researching and Research Methods -- Using Sources and Managing Information -- Organizing and Drafting -- Using Plain and Persuasive Language -- Designing Documents and Interfaces -- Creating and Using Graphics -- Revising and Editing for Usability -- Preparing and Giving Presentations -- Designing Websites -- Using Social Networking Tools (Web 2.0) -- References -- Index.